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FAQs

  • How do I make a reservation?

UBIKA Spa is very popular with guests and as such we strongly recommend that you book your spa treatments well in advance. Reservations can be made in person or by calling 02 4991 0959 or e-mail spa.hunter@ihg.com

  • I am pregnant, what treatments do you recommend?

As always, our number one priority is the safety and well-being of our guests. And as such, we do not recommend any full body treatments or massage for women in their first trimester. To assist with your choice of available treatments, please contact one of our spa consultants.

  • How should I prepare for my spa treatment?

Please shower off any oils and suntan creams prior to your treatment to allow better absorption of the products applied. We have shower facilities for your convenience.

  • I’m a male, should I shave before my spa treatment?

For men, we recommend shaving prior to having a facial for maximum comfort and benefit to the skin.

  • What happens if I need to cancel my treatment?

If you would like to reschedule or cancel your booking, you can do so at any time subject to providing a minimum of 24 hours notice. If a cancellation is made less than 24 hours prior to your appointment time, a 50% charge will apply. If there is no notice provided, a full charge will be made for the services reserved.

  • What should I wear?

There is no need to bring or wear any special clothing, as spa wear is provided. Disposable underwear is provided for body treatments.

  • What time should I arrive for my treatment?

Please arrive at the spa a minimum of 15 minutes before your scheduled appointment time – this allows you time to fill out your consultation form, enjoy the ambience and start the relaxation process before your treatment begins.

  • What happens if I am late for my appointment?

As a courtesy to all our guests, a prompt appointment schedule is adhered to. Late appointments may not be honuored if there is a treatment booked immediately after and will be charged the cancellation fee.

  • What medical or physical concerns do I need to tell the therapist?

All first-timers need to fill out a consultation form prior to their treatment – this is to provide you with the best possible experience and to assure your maximum safety and comfort. Certain treatments and products react with some medical conditions. Please advise our reception consultant of any medical conditions at the time of booking your appointment

  • Where can I purchase gift certificates?

UBIKA Spa gift certificates are thoughtful, enjoyable and are more than a gift, they are the ultimate experience. We have a range of gift certificates available. Click here to purchase online,  or call us on 02 4991 0959 to speak to our spa staff.

  • Can I request for adjustments to my treatment?

Remember this experience is yours and we want you to enjoy every element of your treatment.  Please let us know if you would like to change massage pressure, music volume, lighting levels or room temperature at any time during your treatment.

  • What about my valuables?

Treatments are conducted free of jewellery, so please leave these behind in your hotel bedroom or at home.

  • What are the opening hours?

We are open during the following days and times:

Sunday to Thursday 9am to 6pm
Friday to Saturday 9am to 7pm

 

Please note, Price and treatments are subject to change without notice